Lost Pets

Please inform Animal Tracker as soon as possible if your pet goes missing. To do this, please follow these steps -

1. Log in to your Animal Tracker account.
2. Under ‘Your Animals’ click ‘View the record for your pet.
3. Select the ‘report missing’ button.
4. Check that all your contact details are up to date.
5. If you’re a premium or subscription premium account holder, alerts will be sent out to those in the local area who have signed up to our lost and found network (option to add in an alternate postcode if the animal is missing from an area different to their registered address).
6. If you’re a premium or subscription premium account holder, you will be asked to add or update your pet’s photo to create missing posters.
7. Complete all the necessary fields so we can work hard on your reunification.
8. Click submit.

All subscription account holders have free VIP access to Pets Reunited.

When a pet is reported missing on Pets Reunited, notifications with the missing pet's details will be displayed on its lost and found network until you are reunited. The report will also be sent to local vets, rescues, and volunteers. These email alerts will be dispatched within 1 hour. The VIP package also extends the alert radius to 3 miles. An a4 PDF missing pet poster will be emailed to you, as well as having access to 50 FREE A4 poster prints from Doxdirect. Check out Pets Reunited’s AMAZING trust pilot reviews here. Pets Reunited hosts several reunification successes and displays a huge 72% reunification rate.

If you’d like to access to all our benefits via our subscription model, but only hold a basic or premium account, please login to your account and upgrade now.

Once your pet has been marked as missing, their microchip number will be sent to the network of Scanner Angel microchip scanners.  If your pet is found and scanned with one of these it will recognise, they are listed as missing and will display Animal Tracker's contact number. 

(Please note - You may wish to review your privacy settings in your account.  Please allow your contact details to be visible if your pet's 15-digit microchip number is entered into the Animal Tracker database or given out to a member of the Animal Tracker team by an external party.  This may facilitate a quicker reunification.)

If you are not able to access your online account for any reason, please call our 24/7, 365 lost and found number on 01279 219777.  Our customer service team will need to verify all callers before proceeding so please have the pet's microchip number to hand.

What to do next....

• Contact vets, local charities and rescues to see if your pet has been found or handed in - give them the microchip number along with your contact details.  
• To inform your local authority / dog warden please click here
• Search the local area.  Animals may become trapped in garages or sheds, so pay particular attention to these.
• If you are a dog owner whose pet went missing whilst on a walk, trace the route, calling / whistling for your dog.
• Let your neighbours know so they are aware.
• Create and distribute missing posters (if you are a Premium customer you can do this via your account) to local shops, gyms, post offices etc.
• Contact your pet insurance provider (if applicable), as they may offer financial assistance and advice on missing pets.
• Look at sites such as Pets Reunited who have a wide social media reach.

Please remember to inform us if you are reunited with your pet via your Animal Tracker account. Click here to login now.